Last updated: 18 March, 2022
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://heartsease.net.au website (the “Service”) or the Heartsease Wellbeing business (the “Business”) operated by Heartsease Wellbeing (“us”, “we”, or “our”).
Your access to and use of the Service or Business is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service or Business.
By accessing or using the Service or Business you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service or Business.
About Heartsease and What We Do
Heartsease Wellbeing is owned by Diane Blackley, a qualified counsellor, nutritionist and natural therapist. She is a fellow of the Australian Traditional Medicine Society (ATMS) and offers Integrative Counselling to clients within the principles and therapeutic guidelines of best practice, to support clients on their wellbeing journey.
Integrative counselling includes counselling therapy specific to client needs and may additionally include recommendations for nutritional supplements, herbal remedies, flower essences and dietary and lifestyle support and education.
We are not GP’s or mental health specialists and offer no such services and therefore do not fall under the cover of Medicare or private health insurance.
Heartsease Wellbeing will refer clients to GP’s or specialists where a client’s treatment is out of our scope of practice or expertise.
Your wellbeing is our greatest priority.
Code of Conduct and Consideration for All
As a potential client and user of this website, you are responsible at all times for your own safety and wellbeing. We comply with the Code of Conduct as defined by the ATMS and legal and ethical standards.
We also maintain a covid safe environment as required by state legislation.
Heartsease Wellbeing strives to provide a safe, professional and non-discriminatory environment for all its clients and we ask you to respect the surrounds and the people you encounter with us at all times. Aggressive or inappropriate behaviour of any kind will not be tolerated and will result in immediate termination of the consultation without refund.
Bookings and Cancellations
Clients must be Australian residents and over 18 years of age to book a consultation. If clients under 18 years require the services provided by the Business, an authorised parent or guardian must book and attend their appointment.
Bookings can be made by phone or email.
We understand things in life can change, but should you need to cancel an appointment we request 24 hours prior notice wherever possible or a portion of the consultation fee may be charged.
Pricing and Payment
Initial Consultation $120 (75 minutes)
Second and subsequent consultations $85 (60 minutes)
Bach Flower Essence Consultation $50 (20 minutes) (Personalised flower essence included)
Additional charges may be included for supplements or other products provided but always with the prior agreement with the client.
Heartsease Wellbeing invoices will be issued within 24 hours of a consultation. Payment can be made at the time of the appointment in cash or by EFT or within 48 hours by EFT. Banking details will be made available with invoicing.
Client Intake Forms
On acknowledgement of your booking a Client Intake Form will be emailed to you. We would appreciate your completion and return of this form at least 48 hours before your scheduled consultation. If this is not possible, the Client Intake Form can be completed at the commencement of the initial consultation but will be included in the allocated appointment time. Lack of information prior to the initial consultation may limit some aspects of the services available in the first appointment.
Please note a confidentiality clause is included in the Intake document and is a requirement of Heartsease Wellbeing consultations that it be signed by the client prior to any services offered.
If It’s Not Right
Supporting you in a positive way on your journey is our biggest priority, however, should any client be dissatisfied with the service or any product Heartsease Wellbeing provides please contact us directly, where resolution or refund will be determined on an individual case basis.
The ATMS can be involved to mediate should agreement not be reached.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Heartsease Wellbeing.
Heartsease Wellbeing has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Heartsease Wellbeing shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service and/or our Business immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer
Your use of the Service or the Business is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service or Business, and supersede and replace any prior agreements we might have between us regarding the Service or Business.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service or Business after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service or Business.
Contact Us
If you have any questions about these Terms, please contact us.